Technical Support

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Expert Technical Support

We are proud of the quality of our products and services, and remain committed to providing exceptional support and assistance to our customers across the globe.

For technical issues and product questions of a technical nature, please contact one of our specialized technical teams below.

Cardiovascular and cardiac ablation technologies, capital equipment (for customers worldwide)

Includes: electrophysiology, cardiology, atrial fibrillation, heart valves, heart valve repair, HeartMate PHP™ Cardiac Assist Device, OCT, FFR, 3D mapping systems (EnSite™ Velocity™ cardiac mapping system, EP recording systems), Workmate Claris™ system, ICE ultrasound systems (ViewMate™ ultrasound console), X-ray systems (including MediGuide™ technology), large HD display systems (VantageView™ system) and other cardiac surgery and ablation products

Toll-free number: +1-855-478-5833 (+1-855-4STJUDE)

Fax number: +1-877-281-0261

E-mail: usd_techsupport@sjm.com 

Mailing address: St. Jude Medical Inc.
USD Capital Services
One St. Jude Medical Drive
St. Paul, MN 55117
USA

NOTE: Customer requiring technical assistance for HeartMate II™ Left Ventricular Assist Device, CentriMag™ Pumps, PediMag™ blood pump and PediVAS™ blood pump should contact their current mechanical circulatory support (MCS) technical support channels.

Neuromodulation implantable electronic systems (for customers worldwide)

Includes: spinal cord stimulation, deep brain stimulation, dorsal root ganglion stimulation and recharging systems for implantable stimulators

Toll-free number: +1-800-727-7846, option 3

​Phone number: ​+1-972-309-8000, option 3

E-mail: nmdtechnicalsupport@sjm.com

Mailing address: St. Jude Medical Inc.
Neuromodulation Products
6901 Preston Road
Plano, TX 75024
USA

Cardiac rhythm management products (for customers in the United States, as well as Canada and South America)

Includes: pacemakers, ICDs, CRT devices, implantable cardiac monitors, leads, programmers, implant delivery tools and accessories

Toll-free number: +1-800-722-3774

Phone number: +1-818-493-4200

Fax number: +1-800-756-7223

E-mail: TechnicalServices@sjm.com

Mailing address: St. Jude Medical Inc.
Cardiac Rhythm Management Products
15900 Valley View Court
Sylmar, CA 91342
USA

Remote care (for customers in the United States, as well as Canada and South America)

Includes support for: Merlin.net™ Patient Care Network and CardioMEMS™ HF System

Toll-free number: +1-877-696-3754

Toll-free number: +1-818-493-4258

Toll-free number: +1-818-493-4085

Email: mymerlin@sjm.com

Mailing address: St. Jude Medical Inc.
Cardiac Rhythm Management
15900 Valley View Court
Sylmar, CA 91342
USA

Remote care (for customers in Africa, Europe and the Middle East)

Includes support for: Merlin.net™ Patient Care Network and CardioMEMS™ HF System

Phone number: +46-8-474-4756

Fax number: +46-8-760-5126

Email: remote.monitoring@sjm.com

Mailing address: St. Jude Medical Sweden AB
Isafjordsgatan 15
SE-165 40 Kista
Sweden